Questions and answers
Any claim related to the Company or purchase of products must generally be commenced within one (1) year after the claim or cause of action arises.
Disputes are generally adjudicated in Florida courts; parties first attempt negotiation, then mediation, and if unresolved, arbitration may follow. The “final contract” version funded by the Client governs disputes.
The Client should review local regulations and request required documentation in advance. If certification documents weren’t requested before ordering, the Company is released from potential claims related to non-compliance.
Products are generally compliant for North American import (e.g., CARB/CARB2) for customs purposes, but if you need specific certification documents, request them in writing before order placement. Requests after order placement may be denied.
If installation is included, the project is “work in progress” until completion and written acceptance. Using components before final acceptance is at the Client’s risk and any resulting damage is not a warranty issue.
Any damage caused by other trades or construction activities (MEP/HVAC work, overlap with construction, installers, etc.). Repairs/replacements for third-party damage are at the Client’s expense.
Unless explicitly included, delivery/installation/hookups of appliances and all MEP/HVAC connections are handled by third parties. We recommend licensed/insured professionals. Damage related to appliance work is treated as third-party damage.
If final site conditions differ from assumed conditions, resulting fitment issues, modifications, delays, or added costs are the Client’s responsibility and billed accordingly.
Installation assumes areas are fully constructed/finished and free from debris or active construction that interferes with work.
The Client must ensure adequate access/entry. If delivery cannot be completed or no one is available on the scheduled date, transport/re-delivery costs may be charged, and storage fees may apply.
If you can’t accept delivery within 7 days from the first call, storage fees may apply weekly until delivery is completed and must be paid prior to final delivery.
Keep the item and contact us to arrange a replacement part or schedule a repair. Photos may be required.
Concealed damage must be reported in writing with digital photos within 72 hours of delivery.
Inspect items thoroughly for damage, retain applicable packaging, and notify the Company if damage is found.
If installation by the Company is not included, delivery must be signed for by the Client or an authorized person at least 18 years old.
Yes, optional post-installation service is available as a one-time visit for $1,000 paid in advance. Any additional work/visits require separate authorization and fees.
After completion, the Client may submit one written punch list within 48 hours. The Company responds within 48 hours. After punch list completion and final confirmation (or deemed acceptance), final payment is due per the payment schedule.
Minor tolerable variations in color/tone/texture/sheen/finish are normal and acceptable and do not constitute a defect or claim.
Notify the Company within 7 days upon product delivery of damages or other warranty-case conditions. Also follow the Delivery Acceptance rules (including 72 hours for concealed damage).
Standard manufacturer warranty is 1 year or more if stated in the manufacturer paperwork provided with your order.
Задать вопрос
