Delivery Terms
Delivery Terms
These delivery terms describe typical production and shipping timelines, local delivery conditions, and how to accept delivery. Project-specific details in your Invoice / Proposal Notes may уточнять (override) the general terms below.
Production & international shipment
Unless stated otherwise in the Invoice / Proposal Notes, manufacturers may reserve up to 60 days for standard production.
Unless noted otherwise, please allow an additional 6–8 weeks for international shipment, customs clearance, and local delivery (if applicable). Sea freight and land delivery are subject to logistics limitations at the time of shipment.
European holidays (if any) are excluded from estimated delivery timeframes. All dates are estimates based on current logistics conditions and are not guaranteed.
Sea freight is typically subject to standard carrier insurance; otherwise, shipment risk may be borne by the consignee. The Company is not responsible for delays beyond its control (including, without limitation, backorders, production delays, material shortages, supply chain issues, transportation delays, or customs inspections).
Local delivery, access & acceptance
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Local delivery & “white glove”: usually not included
Unless the Invoice / Proposal Notes state otherwise, local delivery costs and any “white glove” services (unpacking, installation) are not included and are treated as additional services subject to separate agreement.
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Delivery dates: estimates only
If local delivery is included in your contract, delivery dates remain estimates and may be affected by supplier and carrier delays.
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7-day acceptance window: storage fees may apply
If the Client cannot accept delivery within 7 days from the Company’s first call, a storage fee may be imposed and billed weekly until delivery is completed (payable prior to final delivery).
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Access requirements: client responsibility
The Client is responsible for ensuring adequate access and entry to the premises. If delivery cannot be completed due to access limitations, products may be returned to the warehouse and the Client may be charged for transportation and re-delivery. Storage charges may also apply.
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Receiving the shipment: 18+ authorized signature
Unless installation by the Company is included, delivery must be signed for by the Client or an authorized person 18 years or older.
What should I do at the time of delivery?
How do I report concealed damage?
What happens if items are damaged in transit?
What if nobody is available on the scheduled delivery date?
