Rectangular glass dining table | Vele by Reflex
Payment Terms
This page explains how payments are scheduled and what payment methods are accepted for orders with EuroHouse LLC. Specific terms in your Invoice / Proposal Notes may уточнять (override) the general terms below.
Payment schedule
Unless stated otherwise in the Invoice / Proposal, a 50% deposit is required to initiate production.
If EuroHouse is contracted for installation, a 40% second payment is due before installation is scheduled.
If installation is included, the remaining 10% balance is due upon installation.
If EuroHouse is not contracted for installation, the remaining 50% balance is due upon shipment.
Payment methods, fees & currency
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Preferred method: Bank wire / ACH transfer
We encourage wire/ACH payments as per instructions provided in the Invoice.
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Credit card payments: +3% processing fee
If paying by card, the Client accepts an additional 3% credit card processing fee on top of the contract amount.
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Check / money order: allow clearing time
For check or money order payments, please account for the processing timeframe required for funds to become available before production can begin.
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Currency: USD only
Orders are quoted in US dollars; payments are accepted in USD only.
When is production started?
Can my Invoice / Proposal have different payment terms?
What if I prefer to pay by card?
Delivery Terms
These delivery terms describe typical production and shipping timelines, local delivery conditions, and how to accept delivery. Project-specific details in your Invoice / Proposal Notes may уточнять (override) the general terms below.
Production & international shipment
Unless stated otherwise in the Invoice / Proposal Notes, manufacturers may reserve up to 60 days for standard production.
Unless noted otherwise, please allow an additional 6–8 weeks for international shipment, customs clearance, and local delivery (if applicable). Sea freight and land delivery are subject to logistics limitations at the time of shipment.
European holidays (if any) are excluded from estimated delivery timeframes. All dates are estimates based on current logistics conditions and are not guaranteed.
Sea freight is typically subject to standard carrier insurance; otherwise, shipment risk may be borne by the consignee. The Company is not responsible for delays beyond its control (including, without limitation, backorders, production delays, material shortages, supply chain issues, transportation delays, or customs inspections).
Local delivery, access & acceptance
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Local delivery & “white glove”: usually not included
Unless the Invoice / Proposal Notes state otherwise, local delivery costs and any “white glove” services (unpacking, installation) are not included and are treated as additional services subject to separate agreement.
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Delivery dates: estimates only
If local delivery is included in your contract, delivery dates remain estimates and may be affected by supplier and carrier delays.
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7-day acceptance window: storage fees may apply
If the Client cannot accept delivery within 7 days from the Company’s first call, a storage fee may be imposed and billed weekly until delivery is completed (payable prior to final delivery).
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Access requirements: client responsibility
The Client is responsible for ensuring adequate access and entry to the premises. If delivery cannot be completed due to access limitations, products may be returned to the warehouse and the Client may be charged for transportation and re-delivery. Storage charges may also apply.
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Receiving the shipment: 18+ authorized signature
Unless installation by the Company is included, delivery must be signed for by the Client or an authorized person 18 years or older.
What should I do at the time of delivery?
How do I report concealed damage?
What happens if items are damaged in transit?
What if nobody is available on the scheduled delivery date?
Warranty Terms
This page summarizes the manufacturer warranty and the claim process for products purchased from EuroHouse LLC. Project-specific warranty paperwork provided by the Vendor and any terms in your Invoice / Proposal Notes may уточнять (override) the general terms below.
Warranty coverage: what to expect
Products are supplied with the standard manufacturer warranty: 1 year or more if stated in the Vendor paperwork.
The Company must be notified within 7 days of delivery of any damage or warranty-related conditions.
Concealed damage should be reported in writing with photos within 72 hours of delivery (see Delivery Acceptance).
How to file a warranty claim
Send a written request describing the issue and include clear digital photos. If the item is usable, keep it and contact us to arrange a replacement part or schedule a repair. Where applicable, damaged items may have parts sent or exchanged at no charge.
Documentation matters
Keep applicable packaging materials and any delivery paperwork. Photos of the damaged merchandise may be required for processing the claim.
Limitations & non-warranty cases
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Normal variations are not defects.
Minor tolerable variations in color, tone, texture, sheen, or finish between samples and the final product may occur and are considered normal. Exact color/finish matching for later replacements or refinishing cannot be guaranteed.
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Third-party damage is excluded.
Damage caused by third parties (including construction activities, other trades, appliance installers, or any MEP work) is not a warranty issue and any repairs/replacements are performed at the Client’s expense.
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Premature use / work-in-progress risks.
If installation is part of the contract, cabinetry and related components are considered work in progress until completion and written acceptance. Any damage resulting from use prior to final acceptance is not considered a defect or warranty issue.