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[email protected]
4250 W Hallandale Beach Blvd #7,
Hollywood, FL 33023
Mon-Fri: 10:00 AM – 05:00 PM
Sat: 11:00 AM – 4:00 PM
Sun: By appointment

Oval ceramic table | Stratos Keramik by Cattelan Italia

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Estimate delivery in 8-10 weeks

Characteristics

Payment Terms

This page explains how payments are scheduled and what payment methods are accepted for orders with EuroHouse LLC. Specific terms in your Invoice / Proposal Notes may уточнять (override) the general terms below.

Payment schedule

1 Deposit (before order placement)

50%

Unless stated otherwise in the Invoice / Proposal, a 50% deposit is required to initiate production.

2 Second payment (installation included)

40%

If EuroHouse is contracted for installation, a 40% second payment is due before installation is scheduled.

3 Final balance (installation included)

10%

If installation is included, the remaining 10% balance is due upon installation.

Alternative If installation is not contracted

50%

If EuroHouse is not contracted for installation, the remaining 50% balance is due upon shipment.

Important: If a signed contract is not present, the initial deposit payment is treated as the Client’s acknowledgment and acceptance of the Sales Terms & Conditions.

Payment methods, fees & currency

Preferred method: Bank wire / ACH transfer
We encourage wire/ACH payments as per instructions provided in the Invoice.
Credit card payments: +3% processing fee
If paying by card, the Client accepts an additional 3% credit card processing fee on top of the contract amount.
Check / money order: allow clearing time
For check or money order payments, please account for the processing timeframe required for funds to become available before production can begin.
Currency: USD only
Orders are quoted in US dollars; payments are accepted in USD only.

When is production started?

Production is initiated after the required deposit is received and available to the Company (for checks, this may require additional bank processing time).

Can my Invoice / Proposal have different payment terms?

Yes. Your Invoice / Proposal Notes may specify project-specific terms that take precedence over general terms.

What if I prefer to pay by card?

Card payments are accepted; however, the Client agrees to cover the additional 3% processing fee. If you want to avoid this fee, wire/ACH is recommended.

Note: Please refer to your Invoice / Proposal for exact payment instructions and due amounts.

Delivery Terms

These delivery terms describe typical production and shipping timelines, local delivery conditions, and how to accept delivery. Project-specific details in your Invoice / Proposal Notes may уточнять (override) the general terms below.

Production & international shipment

Factory Standard production timeline

up to 60 days

Unless stated otherwise in the Invoice / Proposal Notes, manufacturers may reserve up to 60 days for standard production.

Logistics International shipping + clearance + local delivery (if applicable)

6–8 weeks

Unless noted otherwise, please allow an additional 6–8 weeks for international shipment, customs clearance, and local delivery (if applicable). Sea freight and land delivery are subject to logistics limitations at the time of shipment.

Timing Holidays & estimates

estimates

European holidays (if any) are excluded from estimated delivery timeframes. All dates are estimates based on current logistics conditions and are not guaranteed.

Risk Insurance & delays beyond control

limits

Sea freight is typically subject to standard carrier insurance; otherwise, shipment risk may be borne by the consignee. The Company is not responsible for delays beyond its control (including, without limitation, backorders, production delays, material shortages, supply chain issues, transportation delays, or customs inspections).

Client pickup / storage: For orders picked up by the Client, the Company provides limited-time storage at its Florida warehouse. Please see the Local Delivery section below for storage-related conditions.

Tip: Your Invoice / Proposal Notes may specify an estimated production and shipment duration for your particular project.

Local delivery, access & acceptance

Local delivery & “white glove”: usually not included
Unless the Invoice / Proposal Notes state otherwise, local delivery costs and any “white glove” services (unpacking, installation) are not included and are treated as additional services subject to separate agreement.
Delivery dates: estimates only
If local delivery is included in your contract, delivery dates remain estimates and may be affected by supplier and carrier delays.
7-day acceptance window: storage fees may apply
If the Client cannot accept delivery within 7 days from the Company’s first call, a storage fee may be imposed and billed weekly until delivery is completed (payable prior to final delivery).
Access requirements: client responsibility
The Client is responsible for ensuring adequate access and entry to the premises. If delivery cannot be completed due to access limitations, products may be returned to the warehouse and the Client may be charged for transportation and re-delivery. Storage charges may also apply.
Receiving the shipment: 18+ authorized signature
Unless installation by the Company is included, delivery must be signed for by the Client or an authorized person 18 years or older.

What should I do at the time of delivery?

Inspect the shipment thoroughly before signing. Retain applicable packaging materials and notify the Company if any damage is observed. If you notice something faulty or missing but the item is still usable, keep the item and contact us to arrange a replacement part or repair.

How do I report concealed damage?

Concealed damage must be reported to the Company in writing with digital photos within 72 hours of delivery.

What happens if items are damaged in transit?

If products are damaged during delivery, the Company and/or the shipping company should be notified for further action. Photos of damaged merchandise may be required. Where applicable, parts may be sent or exchanged at no charge.

What if nobody is available on the scheduled delivery date?

If no one is available to accept delivery on the pre-arranged delivery date, the Client may be charged for transport and re-delivery costs.

Reminder: Keep packaging and document any issues with photos. Fast reporting helps resolve delivery claims efficiently.

Note: If your Invoice / Proposal Notes include special delivery conditions, they take precedence over the general terms on this page.

Warranty Terms

This page summarizes the manufacturer warranty and the claim process for products purchased from EuroHouse LLC. Project-specific warranty paperwork provided by the Vendor and any terms in your Invoice / Proposal Notes may уточнять (override) the general terms below.

Warranty coverage: what to expect

Manufacturer warranty Standard

Products are supplied with the standard manufacturer warranty: 1 year or more if stated in the Vendor paperwork.

Notify us in time 7 days

The Company must be notified within 7 days of delivery of any damage or warranty-related conditions.

Concealed damage 72 hours

Concealed damage should be reported in writing with photos within 72 hours of delivery (see Delivery Acceptance).

How to file a warranty claim

Send a written request describing the issue and include clear digital photos. If the item is usable, keep it and contact us to arrange a replacement part or schedule a repair. Where applicable, damaged items may have parts sent or exchanged at no charge.

Documentation matters

Keep applicable packaging materials and any delivery paperwork. Photos of the damaged merchandise may be required for processing the claim.

Important: If you discover damage at the time of delivery, inspect the shipment thoroughly before signing and notify the Company immediately.

Note: Warranty terms and procedures may vary by brand; Vendor warranty documentation is considered part of the contract package.

Limitations & non-warranty cases

Normal variations are not defects.
Minor tolerable variations in color, tone, texture, sheen, or finish between samples and the final product may occur and are considered normal. Exact color/finish matching for later replacements or refinishing cannot be guaranteed.
Third-party damage is excluded.
Damage caused by third parties (including construction activities, other trades, appliance installers, or any MEP work) is not a warranty issue and any repairs/replacements are performed at the Client’s expense.
Premature use / work-in-progress risks.
If installation is part of the contract, cabinetry and related components are considered work in progress until completion and written acceptance. Any damage resulting from use prior to final acceptance is not considered a defect or warranty issue.

Do you provide a separate EuroHouse warranty?

Warranty coverage is primarily provided under the Vendor’s manufacturer warranty documentation supplied with your order. EuroHouse supports the claim process as described in the contract terms and delivery acceptance requirements.

What if replacement parts are needed later?

Replacement components may require additional production and international delivery time. Materials, colors, finishes, or manufacturing processes may change or become unavailable over time; exact matching may not be possible.

Can I submit a claim after 7 days from delivery?

The contract requires notifying the Company within 7 days upon product delivery of damages or warranty case conditions. For concealed damage, the delivery acceptance terms require notification within 72 hours with photos.

Best practice: Inspect on delivery, keep packaging, take photos, and report issues immediately in writing — this helps process claims quickly.

Note: This page is a summary for convenience. The full contract terms and Vendor warranty documentation govern all warranty and claim matters.

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Oval ceramic table | Stratos Keramik by Cattelan Italia